Client Information

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Client FAQ’s

Here are a few common questions that you may have about our practice:

What is a veterinary specialist?

A board-certified veterinary specialist is a veterinarian with advanced education and training in a specific discipline of veterinary medicine. His or her knowledge and skill in this area is evaluated and recognized by a specialty organization (college) sanctioned by the American Veterinary Medical Association.

What is a surgical intern?

A surgical intern has completed four years of veterinary school and received his/her Doctor of Veterinary Medicine. Surgical interns at AVSEC previously completed a one year small animal rotating internship before joining our team. The additional year long surgical internship here at AMVS is focused solely on surgery in order to prepare them for a surgical residency. Our interns work closely with our board-certified surgeons on all cases.

Can Alpenglow Veterinary Specialty + Emergency Center be my regular veterinarian?

The relationship between a specialty veterinarian and a family veterinarian is important. Specialists are an extension of your family veterinarian, not a replacement. We take cases that are beyond the scope of the family vet to help your pet and then transfer care back to the family veterinarian. We encourage all of our clients to return to their family veterinarian after their pets have recovered under our care.

How do you communicate with my family veterinarian?

After the initial consultation, if we need further medical history in order to help us make a diagnosis, we will call your family veterinarian for a consultation. Whether we call for further information or not, we send a letter to your family veterinarian with information regarding the diagnosis and proposed treatment of your pet. After your pet undergoes a procedure, we follow-up with your family veterinarian once more with a letter outlining how the procedure went and the recommended discharge instructions for a healthy recovery.

How do you communicate with me when my pet is under your care?

After dropping your pet off with us, we call you immediately after the procedure is complete to fill you in on the details of the prognosis. We continue to stay in communication with updates throughout the period that your pet is under our care. You can, of course, always feel free to call us to check in at any time.

What kinds of situations qualify as an emergency for my pet?

If your animal exhibits any abnormal activity or behavior, please consult with your veterinarian when (s)he is available. If they are not available, please call us 24 hours a day at 303-443-GLOW (4569).

Learn more details about our emergency services and see a detailed list of symptoms that require immediate medical attention.

What are your payment policies?

Our payment policies differ slightly depending on the AVSEC service. Learn more about our payment policies.

Can I visit my pet when (s)he is under your care?

We ask that owners call first before coming in so that visiting time can be scheduled. This allows us to make sure there is a room available for you and your pet to visit and ensure that your pet is ready for visiting. We may ask if you can come at an alternate time if there are multiple emergencies or owners visiting at one time.

We may also ask that you visit your pet in the treatment area, and we may request that you keep your visit short so that your pet does not become fatigued.

We understand that it can be stressful for your pet and your family during your pet’s hospitalization. Your presence can often improve your pet’s recovery and give your family peace of mind; therefore we encourage you to visit during your pet’s stay with us. Learn more about our visiting hours.

What do I need to know about caring for my pet when we go home?

Post-procedure care varies depending on what kind of procedure your pet has. Learn more about post-procedure care.

What options do I have if I have trouble giving my pet their prescribed medications?

Be sure to mention this to your AVSEC doctor or discharge nurse. We have lots of strategies to help you successfully medicate your pet, including options for compounding your pet’s medications into tasty treats!

Hospitalization FAQ’s

Will my pet have the same doctor throughout their stay?

There are 11 different specialists & emergency veterinarians and three interns on staff at Alpenglow Veterinary Specialty + Emergency Center and we are open 24 hours a day, so you may speak to many doctors throughout your pet’s stay. A different doctor may be directing your pet’s care on different days, but rest assured that each of these doctors is knowledgeable about your pet’s case. Likely, after your emergency visit, you will be advised to visit your family veterinarian but sometimes your veterinarian may ask to have one of our specialist help assist with your pet’s needs. The doctors hold “rounds” two times a day at 8 a.m. and 5:30 p.m. to discuss each hospitalized patient. Your pet receives the benefit of having the input of multiple doctors and specialists each day. When you call, our receptionist directs your call to the doctor on duty that is responsible for your pet’s care at that time. The doctor on duty will inform you of the specialist’s opinions and assessments.

When can I call to check on my pet?

To ease the flow of communication, owners should appoint one person in the family to communicate with the doctors and keep the rest of the family informed. We will make contact with you regarding your pet’s status at least twice daily or more frequently if changes that are concerning occur. We encourage you to make contact with us to gain information about your pet but please be conscious of the doctor’s time constraints so that they can manage all the pets at the center.

If Alpenglow Veterinary Specialty + Emergency Center (AVSEC) isn’t my regular veterinarian, will my regular veterinarian be involved?

Your regular veterinarian is called the first morning of your pet’s hospitalization to discuss the case and possible transfer of the patient. When your pet remains at AVSEC, your regular veterinarian is informed on a daily basis as to the status and progress of your pet. Your regular veterinarian will also be contacted by AVSEC on the day of discharge to discuss the plan for follow up care and where follow up care should occur. Your regular vet receives a summary of your pet’s hospital stay shortly after your pet is discharged.

Is my “estimate” my final bill?

You receive a medical care plan or “estimate” when your pet is admitted to the hospital. This plan is generated in good faith to include the projected tests, procedures, and hospitalized care your pet needs. As your pet’s condition changes, additional treatments, ultrasound, testing or surgery may be recommended. These changes will affect the total of your final bill and may not be reflected on your initial “estimate.” The doctors and staff will keep you updated daily as to your current balance, and a receptionist may call you to request that you increase your current deposit.

Thank you for entrusting Alpenglow Veterinary Specialty + Emergency Center with your pet’s care.